So my contract with Sprint is up in the coming days and as I've been very unhappy with their service (specifically customer service) for quite some time, I am OUT. DA. DO'. As soon as I possibly can be. Gather round' children, for story time with Brian.
Last summer, before I moved to Ohio for three months, I had a "Utah only" plan, meaning I could only call within Utah. Knowing that I was going to need nationwide coverage, I called them to see what I could do about upgrading. Well, the only way to do this was to change to a plan with excessive, and expensive, benefits which I did not need. Also, I would have had to extend my contract for another two years. Being so unhappy with Sprint, I was not about to be all "Sure! Extend my contract four years while you're at it!!" Hell no. I was ready to leave. But I made up some elaborate story, agreed to extend my contract one year, and that was that. I had nationwide service. Cut to August--my first bill since the new changes had been made. Open up the bill and......$900. A $900 phone bill. As it turns out, they had never changed the plan like they said they would so here I am making all kinds of calls and roaming the whole time.
As you can imagine, I was not a happy camper. So imagine how much MORE unhappy I became when I called in to complain, and they said they had no record of the previous conversation so therefore they couldn't retro grade my plan back to June and I was responsible for the full amount. I somehow managed to convince them to bring the charge down to $390-something, sucked it up, and paid it.
I called in to customer service today to find out the exact date that my contract was up. After speaking with the technical department for ten minutes ( seriously, how did I end up in the technical department?) I was transferred to customer service. I start talking to the lady and she asks for my pin--uh....is that the same as my password? I can't remember it. So she says that she will reset it for me. 25 minutes later I'm finally able to ask her my question. She answers it, and I'm on my way. I tried to be as polite as I could, having worked in customer service previously, but I was getting ready to Hulk out.
Luckily I maintained my composure.
Moral of the story: STAY the "F" away from Sprint!!